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Letters & acknowledgments

HR letters and letter requests​

Open Letters (/portal/letters). It has two tabs.

Issued Letters lists every HR letter already generated for you — appointment letters, increment letters, experience certificates, and so on — with its reference number, issue date, and whether it was emailed to you. Use Download to get the PDF.

My Requests is where you ask HR for a letter you need:

  1. Click Request a Letter.
  2. Pick a Letter Type and describe the Purpose (for example, "Bank loan application" or "Visa interview").
  3. Optionally set Addressed To (left blank it becomes "To Whom It May Concern") and add any Additional Notes.
  4. Click Submit Request.

Your request appears in the table with a status of Pending, Approved, Issued, Rejected, or Cancelled. If it is rejected you'll see the reason; once it is issued you'll see the reference number, and the finished letter also shows up under Issued Letters. You can cancel a request while it is still Pending.

note

Letters, salary slips, and tax certificates carry a QR code that anyone — a bank, an embassy — can scan to verify the document is genuine, without signing in.

Acknowledging documents​

The portal asks you to confirm receipt of a few important documents:

  • Employment agreement / contract — if your contract is waiting for your signature, the dashboard shows an "Employment Agreement Pending" banner. Open My Contract (/portal/contract) to read it and accept it electronically.
  • Salary slips — confirmed from My Salary as described in Payslips & tax documents; this releases your signed PDF slip.

Acknowledgments are recorded with a timestamp (and, for salary slips, your IP address) so there is a clear record that you received the document.

My Documents​

My Documents (/portal/documents) lists your own uploaded documents — such as ID cards — with their status and expiry dates, and warns you when a document is due to expire within 30 days so you can renew it in good time. My Documents itself is a status view — its Upload Document button takes you to My Profile → Documents (/portal/profile?tab=documents), which is where document uploads are actually submitted.